Look chic with the latest top brands in hair and body care
Home › Customer Help
Can't find what you're looking for?
Need advice choosing the right product? Or do you have a query on your account? Whatever it is you need, you can always contact our friendly, helpful and expert customer service team to advise you. Simply email us on sales@chichic.co.uk and we'll get back to you as soon as we can.

72 Crouch End Hill
N8 8AG

Credit Card

Returns & Refunds

If you’re not completely happy with your purchase, please let us know why so we can try to make sure you’re not disappointed again. We do accept goods back at Chichic on the basis that the goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, for example GHD irons, if this seal is broken the item cannot be re-sold and will not be accepted by our Returns Dept. We strongly advise all customers to check items thoroughly upon delivery before removing any attached labels and before disposing of any original packaging.

If the item(s) you wish to return meets our returns criteria then please return it to us using the following address:
Salon Seventy Two
72 Crouch End Hill
N8 8AG
United Kingdom

We will refund the value of the goods upon receipt of them or exchange them if requested.

When returning items to us please ensure that you include a brief explanatory note which must include your name, order Number and the reason for the return.

The parcel and it's contents are your responsibility until they reach us. We advise that you request a proof of postage from the post office when returning goods, as we cannot refund or exchange items that are damaged, lost or delayed during transit. Please note that if you are returning an item because it is unsuitable, the cost of returning it is at your expense.

We cannot refund original postage costs or delivery/shipping charges.
*Please note that all orders must be returned to us within 14 days of purchase.
© Copyright 2018 Chichic. All Rights Reserved.